PARK GRILL’S CATERING POLICY - ORDERING GUIDELINES
Please read before ordering
ORDERING POLICY:
Due to time needed in preparing your order, we require a minimum of 1 DAY notice. For EMERGENCY orders, please call Park Grill Catering directly (713-529-1443) and speak with one of our catering specialists. Please place your online orders as early as possible to ensure timely processing. Please place your orders no later than 3:00 p.m. the day prior. (Some hot menu items may require longer notice). After 3:00 p.m., we cannot guarantee product selection or delivery and a Rush Fee of $25.00 may apply. Same day delivery may not be possible but we will try to accommodate to the best of our abilities. Please note that our hot food and hors d’oeuvres orders must be made 24 hours prior to your event date. Our delivery hours start as early as 6:30am. Deliveries prior to 6:30 am and after 5:30 pm Monday to Friday may be subject to a delivery surcharge. Our office hours are 7:00am-5:00pm Monday – Friday. For orders placed with 24 hours or less delivery times, your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.
DELIVERY CHARGES AND TIMES:
Our Service Charge is 15% for Standard Delivery (delivered and dropped off) and 18% for Full Service Delivery (delivery with set-up). This Service Charge covers a small part of the following expenses: delivery, coordinating with other vendors, daily shopping for supplies to get the freshest and best quality food ingredients, cooking your food from scratch, equipments pickups, pulling/packing and loading, checking and rechecking everything needed for delivery, trays, kitchen essentials, rising utilities/energy costs, liability insurance fees, State of Texas Workers Compensation cost, auto liability, high cost of gas for auto, wear and tear of company vehicles, vehicle maintenance, all necessary permits and licensing fees, and other administrative expenses. An additional "Trip Fee" may apply for deliveries outside of our regular service areas. This fee is calculated based on travel time and distance, event location and whether a return trip is required to pick up our equipment.
Please contact us at 713-529-1443 for additional information.
No service charges will apply on orders picked up by clients.
We recommend clients add 1/2 hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 30 minutes window which range from 30 minutes before to 15 minutes after your scheduled arrival time. Circumstances due to traffic, bad weather, delay in entering secured bldgs and waiting for escorts or last minute changes to original order are beyond our control but we’ll notify clients as soon as possible. During peak lunch and dinner periods, deliveries may be made up to 1 hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times.
ORDER CHANGES AND CANCELLATIONS:
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us at 713-529-1443 to cancel an order. Do not email or fax last minute cancellations. Clients must speak directly to one of our catering coordinators, any message to our restaurant staff member or on our voice mail is not a valid cancellation. Any late changes (less than 24 hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled; it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
PAYMENT TERMS AND GRATUITY:
In addition to charge payments, Park Grill Catering will accept your personal or company check in advance or on delivery of order. For purchase orders and orders to be billed, terms are net 20 days. Accounts over twenty (20) days shall accrue interest at one and one half per cent (1-1/2%) per month. Any other terms can be prearranged with us by calling our accounting department at 713-529-1443. Gratuities are not required and are not automatically added to your invoice but they are graciously accepted by our staff.
SALES TAX:
Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order.
PRICES:
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.
STAFF CHARGES:
Professional staff rate is $25 per hr with a minimum of 4 hrs. Staff hours are estimated and are billed portal to portal. Billing starts at arrival time and ends after buffet/equipments are removed from event. If your event should run longer than anticipated, your invoice will be adjusted. The balance of the adjusted invoice is due within 7 days of billing. Accounts over twenty (20) days shall accrue interest at one and one half per cent (1-1/2%) per month.
DAMAGES AND LIABILITY:
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of Park Grill’s equipment. Park Grill Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Park Grill Catering’s properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing.
SECURITY:
Ordering from Park Grill’s Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server. Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
PRIVACY POLICY:
By completing any application/forms on this Web site, you are offering data to Park Grill Catering that it will keep private and use only as described here. Park Grill Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission.
Your information on our data base will be used solely by Park Grill Catering, both to fulfill the service to you as described within the site, and for future correspondence with you.
If you wish to be removed from our correspondence lists, please let us know by email, and we will honor your request.
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